Casino resort guest experiences

Casino resort guest experiences are important for success. Modern expectations in place mean that one size fits all doesn't apply. The player guest experience must be modular and personalized. The best ways to achieve this are to reduce friction and make the stay seamless and uninterrupted.

Casino resort technology and processes are not the destination in ensuring great experiences. It's important to assess how well a casino resort's technology serves enjoyable, friction-free environments. It helps to identify sources of friction and focus on making operational improvements. The questions asked are essential to help organizations focus and improve their experiences more effectively. They help to set the scene for freedom, fun, and comfort in all locations.

How well do resort hospitality software processes align to player and guest familiarity and comfort as they seek to book a hotel room, a VIP lounge, private event, amenities? How easily is relevant information accessed on the property in the appropriate context?

A player guest is not interested in operational efficiency. Player guests want to experience the resort unimpeded.

The most important aspect of a guest's stay is the smooth and cohesive journey. Technology helps to create intuitive, flexible and connected pathways between stops along the player's journey and helps organizations to build valuable relationships with their guests.

Reviewing upgrade options and adding them easily before confirming a booking. Checking in and arranging room access before arrival via mobile. Requesting additional services at any time during that stay. Account status and available rewards from gaming activities.

Establish a scalable strategy and technology in support of it. Regular assessments about how well organizations are adapting to change. Long-term partnerships inclusive of a wide spectrum of expertise. Stability and focus are important.

Infor is engaged with the casino and resorts industry. Its emphasis is around the power of partnership. To learn more about how Infor serves casinos and resort guests, visit the hospitality software for casinos page.

Infor is a global leader in business cloud software specialized by industry. Over 60,000+ organizations in more than 179 countries rely on Infor's 17,500 employees and their deep industry expertise to help overcome market disruptions and achieve their business goals.