Betfred pays out £1.7 million after gambling on its inadequate terms and conditions
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A recent High Court judgment in the UK found in favour of a £1.7 million pay-out to one of Betfred’s online gambling customers following a software glitch which boosted the player's odds.
Mr. Green spent five and half hours playing a side bet feature within an online game called ‘Frankie Dettori’s Magic Seven Blackjack” on Betfred's mobile casino app on 26 January 2018. His betting chips came to a value of just over £1.7 million. Playtech informed Mr.Green that there had been a fault in the development of the game and BetFred refused to pay out the winnings.
Mr. Green is suing Betfred for breach of its terms and conditions. BetFred claims that the clause relating to the withdrawal of monies paid into the account by the player is not relevant to chip balances.
Betfred paid out £1.7 million to Mr. Green for gambling on its inadequate terms and conditions. The clause relied on by Mr Green related to the withdrawal of monies paid into the account by the player, and not to chip balances.
The Judge found that the exclusion clauses did not cover the circumstances of the case. The clauses also did a poor job of defining the term 'malfunction'. Mr. Green was brought to the attention of this issue.
Betfred was awarded £1.7 million for having inadequate terms and conditions. The exclusion clauses were not properly incorporated into the contract between the parties. The judge found that the relevant clauses had been buried in other materials.
Betfred was gambling on its inadequate terms and conditions. Mr. Green found the relevant clauses were buried in other materials.
Betfred was fined £1.7 million for its inadequate terms and conditions. The Judge found that the clauses relied upon were neither transparent nor fair. Under the Consumer Rights Act 2015, Betfred cannot rely upon them.
The contract was not clear and the drafting of the terms was repetitive and contained typographical mistakes. The obligation on the player to consult an attorney if unclear over the meaning was ineffective.
Betfred was fined £1.7 million for poor terms and conditions. Operators should review their T&Cs regularly and ensure that they are clear and understandable. They should avoid vague and obscure legal language and format the T-Cs with readability and intelligibility in mind.
Betfred was fined £1.7 million for poor terms and conditions. T&Cs should be up-front and transparent. They should format them with readability and intelligibility in mind.
