Sweden's SPER Publishes Best Practise Framework For Gambling T&C
$5,000 Welcome Bonus
A proposed framework has been prepared by Sweden's independent online gaming trade organisation to ensure that clients are protected by fair terms when using online gambling services.
The Swedish Consumer Agency has pointed out that there is great potential for improvement when it comes to agreements. SPER emphasised that clarity is the prevailing dynamic in the nine-point framework. Operators must give customers with a clear knowledge and interpretation of contract conditions.
Konsumentverket has found a number of deficiencies in the terms and conditions of 13 licenced operators' terms. Customers must be informed of their rights to contest operator decisions using an authorised “dispute resolution solution” such as the ARN (General Complaints Board) or the EU online Dispute Resolution portal.
