Besides LCCP, what other standards should slot sites adhere to?
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The Licensing Conditions and Codes of Practice (LCCP) is the rulebook set by the UKGC that all gambling operators must adhere to. It includes social responsibility guidelines, open and transparent marketing guidelines and fair and transparency terms and practices. However, the LCCC is not comprehensive and many operational areas are not regulated. The Gambling Act Review White Paper is due in the near future.
There is no standardisation of deposit and withdrawal limits for slot sites. Some operators offer instant withdrawals and others take far longer. Reverse withdrawals are banned by the UKGC since 2021. There is a requirement to conduct KYC checks and ensure that gambling is crime-free, but limits and withdraw speeds are at the operator's discretion.
The platform design, usability and service range vary drastically within UK slot sites with no set standards. Some platforms offer poor customer service and some offer no call back service. Many outdated slot websites provide poor design and functionality. LCCP recommends minimum standards of service, design or usability.
The LCCP regulates how UK gambling sites can advertise promotions and contact consumers. It does not standardise what terms and conditions can be included by operators. There is no industry-wide movement to offer fairer terms of service. The upcoming Gambling Review white paper is expected to cover this topic.
The main product at slot sites is games. UK licensed slot site may only offer games from licensed providers. It's up to operators what titles and styles of slot games they provide. Live RTPs are favoured by players.
There are valid arguments that slot sites should adhere to higher standards of service. However, it's not necessary to offer a standardised product.
