Slot machines inside Encore Boston Harbor experience failure
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Slot machines inside Encore Boston Harbor experience failure
MARIA: ADAM, TELL US ABOUT THE IRATE WINNERS. >> A MAN CLAIMING TO BE AN EMPLOYEE WALKED OUT. HE SAID, QUOTE, I'VE BEEN CUSSED OUT MORE TODAY THAN IN MY ENTIRE LIFE. PEOPLE ARE NOT HAPPY AND EMAILS CAME POURING IN FROM OUR NEWSROOM WHO PLAYERS SAID THE SLOT MACHINES WOULD NOT PAY OUT. INSTEAD CUSTOMERS TOLD US THEY WERE GETTING AN ERROR MESSAGE STATING THEY CALLED AN ATTENDANT ON THE SCREEN. SOME WERE STUCK SITTING AT THAT EMPLOYEE, BY THE WAY, WHO ASKED NOT TO BE IDENTIFIED TOLD MACHINES AND AN UNTESTED UPDATE WAS TO BLAME FOR THE OUTAGE. THEY ALL WENT DOWN AROUND 7:30 AND DIDN'T COME BACK ONLINE UNTIL SOMETIME AFTER 9:00. ALL THIS LED TO LONG LINES INSIDE AND PEOPLE WITH WINNINGS COULDN'T CASH THEM OUT. ONE PLAYER SETTING THE SCENE FOR US SAID IT WAS ALL JUST A DISASTER. >> PEOPLE ARE COMPLAINING. THERE WAS ONE LADY, SHE WAS KIND OF HOGGING TWO MACHINES BECAUSE SHE HAD A LITTLE BIT OF MONEY IN ONE AND A LITTLE MONEY IN ANOTHER AND DIDN'T WANT TO CASH OUT BECAUSE SHE WAS AFRAID IF SHE WENT SOMEONE ELSE MIGHT USE THE MACHINE. IT WAS A MESS. >> THERE WAS ONE REGISTER OR ONE SPOT WHERE YOU CASH OUT AND THERE WAS HUNDRED OF PEOPLE. >> YOU'RE WALKING AWAY WITH A COUPLE VOUCHERS INSTEAD OF MONEY? >> THAT'S RIGHT WHICH IS UPSETTING. >> IN THE MEANTIME ENCORE SENT A STATEMENT SAYING, QUOTE, WE EXPERIENCED A BRIEF SYSTEM OUTAGE WITH OUR SLOT TICKETING SYSTEM IN WHICH WE REVERTED TO HAND-PAID JACKPOTS. THE ISSUE HAS BEEN RESOLVED AND WE'RE PAYING ALL WINNERS. BUT A LOT
Slot machines inside Encore Boston Harbor experience failure
On a busy Friday night during school vacation week, the slot machines inside Encore Boston Harbor casino experienced a sudden failure according to customers. Multiple people inside the casino contacted WCVB saying the slot machines suddenly shut down, giving a message to "call attendant."The casino has approximately 2,800 slot machines scattered across the sprawling casino, offering video slots, poker and electronic table games."We experienced a brief system outage with our slot ticketing system in which we reverted to hand-paid jackpots," Encore Boston Harbor said in a statement. "The issue has been resolved and we are paying all winners."Customers reported some slot machines began to come back online around 9:30 p.m. Friday.
On a busy Friday night during school vacation week, the slot machines inside Encore Boston Harbor casino experienced a sudden failure according to customers.
Multiple people inside the casino contacted WCVB saying the slot machines suddenly shut down, giving a message to "call attendant."
The casino has approximately 2,800 slot machines scattered across the sprawling casino, offering video slots, poker and electronic table games.
"We experienced a brief system outage with our slot ticketing system in which we reverted to hand-paid jackpots," Encore Boston Harbor said in a statement. "The issue has been resolved and we are paying all winners."
Customers reported some slot machines began to come back online around 9:30 p.m. Friday.
