Jackpot City Casino Has Gained a Bad Reputation

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Advertising itself as the ones bringing Vegas glitz and glam, this establishment has been in the industry for more than 2 decades, since 1998. Powered by undoubtedly the biggest software provider, they offer a solid collection of various titles to cover a wide range of playing styles.

There’s a fine spectrum of banking methods, with an average pending and processing time. Among the sections, one will also find a dedicated promotional sector, as well as the chance to enter a VIP rewards program and grab some intriguing rewards. There’s a multilingual interface, with more than 25 different languages.

You know that feeling when you find yourself in some new city and you are instantly impressed with all those flashing lights, vibrant atmosphere and everything? That’s exactly the first impression you have upon entering this metropolis of Jackpots.

However:

It happens quite often that after making the very next step, you feel the energy has changed and got replaced by a slightly obscure feeling that something’s not right here. Sometimes things seem too good to be true, and unfortunately, this city turned out to be a notorious one.

The community has spoken and justified our decision to put a warning signMUST NOT visit destinations.

Integrity/ Trustworthiness

When there are suspicions regarding the transparency of the venue’s business, instead of searching through games and promos, we head straight to their Terms first.

Among the first things we encountered…

…is that the parlor is licensed by both MGA and Kahnawake Gaming Commission. In addition to this, their Random Number Generation software is also independently audited and endorsed by eCOGRA. This data implies nothing shady at all, quite the contrary.

Nevertheless:

Even though they offer a generous palette of transaction methods, they have some confusing information regarding the payout limit. They state that players who withdraw a sum of money that is 5 times or more, greater than their lifetime deposits across the Casino Group will liable for a detailed game and play review and only be able to withdraw their winnings at a sum of €4,000 per week. Besides, they can ask for notarized documents.

They also inform punters that they may not claim a Bonus at the Casino if:

• before opening an account at the hub, one has opened it at any other online casino within the Group and claimed such a bonus from such other online hub
• having claimed such promo from the other online parlor within the Group, wagered such previously claimed bonus and initial deposit less than 100 times at the online casino granting such offering

As the list of player-unfriendly things gradually grows…

…making this city even more obscure, in mid-2018, Fortune and Brightshare merged into Buffalo Partners (Palace Group). The wider community can only confirm that this group is already deemed as being untrustworthy toward players. Because of these moves, LCB opted to blacklist an entire range of brands operating under this umbrella. Players are urged to avoid these platforms, as there’s no way to be able to trust that they won’t take advantage of them.

Due to unfair business practices with their marketing business partners which saw a frequent change of Terms and conditions with business partners, failing to respect previously agreed deals, we had plenty of reasons to believe that they would treat the players the same way.

And so it was.

Player Complaints

The biggest advantage of modern technologies is that the word can be spread at the speed of light, and be heard and seen by players all over the globe.

This goes both for positive and negative impressions…

…as in either of these situations you can determine whether a place is worth your attention, and above all, money. When we suspect that a certain hub is involved in unethical practices, we pay extra attention to every single detail and look for shared thoughts and comments.

While investigating this one, we encountered a countless number of complaints in numerous portals. If there’s to name what represent major issues a client can have with a casino, the list would certainly include:

• Unusually long delays for payments
• Withdrawals unfairly confiscated without valid reasoning
• Refusal to cash out winnings

And quite ironically, you’ve hit the jackpot, because Jackpot City’s got them all! These are just some of the problems punters had with this hub, and lucky for us, they were generous enough to share their bad experiences and warn other players to be cautious.

As if these issues weren’t already enough, several punters complained that their accounts were closed or locked without any reasonable explanation. In addition to this, there were multiple cases where this hub was making harassing marketing calls offering promos and bonuses to members who were taking a break from the activity.

Making the entire situation additionally worse…

…their customer support failed as well. They were either non-responsive to complaints or too pushy when communicating with punters. After so many failures in the field where a casino should express its stronger virtues and capabilities (interaction with customers), it’s hard to believe that things can head anywhere good.

Conclusion

Even though a period of two decades should imply that there’s a valid reason why certain business manages to withstand and operate, this one remains a complete mystery. If there’s one good thing to draw from the entire experience, it’s a cautionary tale that remains to be seen and spread so that the community would be aware of these and any similar villains.

Even though the very beginning was more than promising…

…their standard for fair play and honest communications have certainly been compromised, until finally falling into disgrace, at least from our point of view.

A multitude of forums is crowded with numerous reports on their lack of transparency in dealing with complaints, where they often provided decisions with no supporting evidence. There are so many players left frustrated and unable to access their funds.

Due to predominantly negative player feedback, slow payouts, and incompetent support…

…LCB advises caution when Jackpot City is concerned. We cannot recommend a site that repeatedly fails to honor agreements made with customers and business partners. If you are still considering playing here, despite our warning, make sure to read the terms and conditions very carefully, as the operator is known to change them often, and without notification.

Jackpot City is rated 1285 of 1566 casinos reviewed with a score of 2.5 out of 5 after 295 votes and it has 1480 Slots offered from Evolution Gaming, Ezugi, Microgaming and 30 others with an average rating of 3.9 out of 5 after 66334 votes.