Casino Guru Surpasses 1000 Successfully Resolved Complaints About Online Casinos

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Casino Guru has launched a complaint resolution center in August 2019. It allows players to submit public complaints about online casinos and get assisted by the team that investigates the situation and tries to make things right. The number of resolved complaints surpassed 1000 at the end of 2020. The head of the Data and Complaint team Matej Novota is delighted to see his team making a difference. He believes it gives them an opportunity to help players directly and change the entire industry for the better.

Casino Guru surpassed 1000 successfully resolved complaints about online casinos. Most common complaints are related to these areas: rejected bonus payouts, delayed withdrawals, issues with KYC verification and blocked accounts. Matej says some of the complaints would get resolved without his help. He also adds that some cases are complex and require a lot of analytical thinking and time to find out what happened and make things right. Casino Guru helps players with their issues for free. It would be better if all things worked in a way that players didn't have to complain at all.

Rejected bonus payouts because of breached bonus terms. Delayed withdrawals or withdrawal-related issues. KYC verification or blocked accounts. Player fraud accusations.