Casino Schedule Ease Software
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Vince from Borgata Hotel Casino and Spa
Verified Reviewer
Company Size: 5,001-10,000 employees
Industry: Entertainment
Time Used:
Review Source: Capterra
Pros
Easy to use for Management to schedule employees and easy for staff to see schedules and make changes from work, home computer or phone.
Cons
Not much to dislike about this software, works well and is more affordable than competitors products.
Cost, ease of use and support.
Response from GEC Computer Systems
Hello Vince, Thank you for your candor! We strive to provide world class customer service to all of our clients. We have enjoyed working with everyone on the team at the Borgata! Thank you, The Schedule Ease Team
GLADYS from Atlantis Resort & Casino
Company Size: 5,001-10,000 employees
Industry: Hospitality
Time Used:
Review Source: Capterra
One major problem that was solved with Casino Schedule Ease was the efficiency of the schedule. The benefits that were realized was how the roadmaps gave a detailed structure that allowed the user (schedulers) to schedule the exact number of employees or games as required or needed under the direction of senior management. The system is so efficient that the scheduler can run reports of employee needs projection for weeks or months in advance. The system allows the user to run schedules in real time to predict labor outcomes for any particular period or week in the future. As the Casino Scheduling Manager, I was able to run many reports that solved many queries that management had for future weeks. This allowed me to predict financial outcomes to my managers that may impact weekly or monthly budgets. Having these options, it was beneficial to the Table Games Department with over four hundred employees to predict financial impact in advance for senior leaders. Overall I found Casino Schedule Ease useful in all aspects from employees being able to communicate without having to call the office, and to presenting daily or weekly reports on demand.
Pros
I love Casino Schedule Ease because it is so easy and simple to navigate through the entire software from viewing the schedules, monitoring daily activities, viewing leave codes, running labor reports for each individual job code to an entire department in the casino division. It is so user friendly that everyone can adapt and use the product without any challenges. This is from a line staff to manager perspective, to the Director of Labor Analytics perspective. The product is easy to use where you are guided by detailed links/options negating the individual to areas retrospective to the individual. An example: A Croupier (line staff) login allows the employee access to all features of the product pertaining to that individual (viewing the schedule, making requests, payroll queries, call outs). Another Example: The payroll editor, edits and approves time specific to each department or division. The feature that are most impactful was the features of the differences in the payroll structure.
Cons
Initially, the one thing that I liked least about the software was that Atlantis used a particular employee card with a barcode at the back. The employee could either manually swipe in for work or scan the barcode to register the swipe. Casino Schedule Ease system wasn’t compatible with the employee card to allow employees to scan the code. Employees had to manually enter the codes in the timeclocks to register for work. Casino Schedule Ease support quickly addressed the concern and gave my employer two options to resolve the concern. Integration with existing payroll processes was difficult initially because of the many payroll structures in one division. An example: There were several unique payroll structures within one department. One employee receives overtime after eight hours worked on any day but another employee in that same department does not receives overtime after eight hours on any day but might receive a lieu day if that employee worked an additional six hours (after eight hours) on that day. Whenever there was a payroll issue or concern, the support team responded immediately addressing the issue until it was resolved.
Casino Schedule Ease was chosen over many alternative products for one major fact which was how unique it is. As the Casino Scheduling Manager of the Atlantis Casino, I insisted that it was able to emulate all of the unique features that was incorporated in the excel version of the schedule. Some of those unique features were: employees work mixed shifts (day, night, grave), employees worked all games, minimum of eight hours between shifts, dual rate employees. Another unique scenario is that an employee can work two shifts in one day. The first shift is the employee's regular shift and the second is a dual rate shift with a different pay structure. Casino Schedule Ease was able to critique and emulate every aspect of the uniqueness of our environment from scheduling to payroll. The Casino Division is a payroll nightmare with the many different pay rules for employees throughout the division.
I used an excel scheduling program for over fifteen years which was specifically created for the Atlantis Casino Table Games Department. Over time it became very difficult to upgrade the excel version of the schedule due to the complexity of the program (macros, if statements, upgrades). This was the main reason for the switch because eventually excel would not have work for increasing demands and needs of the department. It did not allow for employee interaction with the system and the program had limited reporting aspects. It was becoming obsolete for the growing environment.
Response from GEC Computer Systems
Thank you very much Gladys for your candid and honest evaluation. We really appreciate working with you and the Atlantis, people like yourself make our system shine. Kelly
Company Size: 501-1,000 employees
Industry: Gambling & Casinos
Time Used:
Review Source: Capterra
I'm very satisfied with my overall experience after 5+ years of daily use. Having looked at other software's and trying demos, I always pass them up for CSE.
Pros
It's quite easy to use and learn for both scheduling and time & attendance. Everything is relatively streamlined making it fast to teach to other staff members. New hire employees are able to log in and figure everything out within minutes. I love the 'special request' features as well as the automated pay codes and special rules.
Cons
Biggest cons aren't a lack of features but rather bugs that come up along the way.. However, the support team is like nothing I've ever seen before. They respond fast and work even faster.
bradley from Mount Airy Casino
Company Size: 501-1,000 employees
Industry: Gambling & Casinos
Time Used:
Review Source: Capterra
Pros
I like the fact that there are many different reports to run and you can easily save information on employees and since it is now web based, you can work from home if needed.
Cons
the original portal was more user friendly but with the new system being constantly updated, once we get the hang of it it will be a breeze.
Response from GEC Computer Systems
Thank you Bradley for your candor... as you know we upgraded a few months back and after using our system at Mt. Airy for almost 10 years now, we totally understand change is hard especially when you have other important tasks to do each and every day! We'll schedule a call with you and excited to listen to any suggestions or input you offer to help make the system better.
Dennis from Mount Airy Casino Resort
Verified Reviewer
Company Size: 501-1,000 employees
Industry: Gambling & Casinos
Time Used:
Review Source: Capterra
The overall experience has been very positive. [SENSITIVE CONTENT HIDDEN] have been available, approachable, and eager to help us in any way they can.
Pros
The system is very user friendly for employees and administrators. Product support has always been a valuable asset to the product and in continues to exceed my expectations.
Cons
During the last ten years any cons the system may have had were quickly addressed and rectified. Rather than label them cons I would label them as enhancements to to a system that was very good but rather than being satisfied with a product that is very good the company has strived to continually make the product better.
Dollar for dollar it is the best system out there for many years. I would highly recommend this product to anyone regardless of the size of the property.
Response from GEC Computer Systems
Thank you very much for the review Dennis. We really try hard to meet or exceed our clients expectations and look forward to your continued support. We enjoy very much working with you and your team and grateful for the opportunity each and every day. Sincerely, Kelly Sr.
